Effective Date:

August 7, 2026

Business Information

Elzey’s Septic Service
PO Box 3259
Salisbury, MD 21802
Phone: 410-228-6525
Email: elzeysseptic@gmail.com

Information We Collect

We may collect personal information necessary to provide and manage our services, including your name, service
and/or billing address, phone number, email address, billing and payment information, service history, appointment
and scheduling information, estimates, invoices, account information, communications with our company, and other
information you voluntarily provide when requesting or receiving services.

How We Use Your Information

We may use your information to schedule and provide services, communicate about appointments, provide estimates
and invoices, process payments, maintain customer and service records, respond to questions or service requests,
provide customer support, and manage your account.

SMS/Text Messaging

If you provide your mobile phone number and consent to receive text messages from Elzey’s Septic Service, we may
send appointment confirmations and reminders, scheduling changes, technician arrival notifications, service updates,
estimates, invoices, payment reminders, account notifications, and customer support messages.
Message frequency varies depending on your services and interactions with us. Message and data rates may
apply.
You may opt out at any time by replying STOP. For assistance, reply HELP, call 410-228-6525, or email
elzeysseptic@gmail.com. Consent to receive SMS messages is not a condition of purchasing services.

Sharing of Information

We may share information with trusted third-party service providers when necessary to operate our business and
provide services, such as scheduling and customer management platforms, payment processors, communications
providers, and other vendors that assist with business operations.

Mobile information and SMS consent will not be sold, rented, or shared with third parties or affiliates for
marketing or promotional purposes.

We may also disclose information when required by law or when reasonably necessary to protect our rights,
customers, employees, or business.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect customer
information. Access to customer information is limited to employees and service providers who require it for legitimate
business purposes. No method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights and Choices

You may contact us to request that we update, correct, or remove personal information we maintain about you,
subject to information we are required or permitted to retain for legal, accounting, regulatory, or legitimate business
purposes. To make a request, call 410-228-6525 or email elzeysseptic@gmail.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, or applicable
requirements. Updates will be reflected by a revised effective date.
Prepared for customer access and Dedicated Phone Number (DPN) carrier review.